F.A.Q | Kiddiposh

Shop at Kiddiposh

If you already know which item you want to purchase, type its name or keywords in the “Search” box on the top right hand corner. You can also find an item based on its product type by clicking on a category. Click on the picture or name of your selected product and it will take you to the product page.

On the Product page when given an option, please select size, color, or other relevant atributes. Select the number of items you wish to buy, and click “Add to Cart”.

From Cart you can recheck your purchase and when you are ready you can fill your shipping details and choose your payment method, then if you confirm your order will be shipped immediately.

HOW DO I FIND EXCLUSIVE OR ON-SALE PRODUCT?

Products that are On Sale, Exclusive, or Limited Availability are shown on the front pages. You can choose Sale on the top navigation bar to show any product that is currently On Sale. On the Categories Page, product that is on Sale has its own Banner and you can sort it out using sidebar.

CAN I MAKE SPECIAL REQUESTS?

We will try as much as possible to accommodate your special requests by filling the box special request area on the checkout page. But to be sure, please contact [email protected].

Profile and Account

HOW TO CHANGE YOUR EMAIL ADDRESS?

Please go to “My Account” and then “Account Detail”, change your email address there. The next time you log in, your previous email address can no longer be used for login.

HOW TO RESET YOUR PASSWORD?

Please go to “My Account” and then “Account Detail”, change your password there. The next time you log in, your previous password can no longer be used for login.

Cancellation and Returns

CAN I CANCEL OR MODIFY A PURCHASE?

Actually if you have made your payment we cannot cancel your transaction or non-refundable. If your payment is processed and you would like to cancel your order, please contact us and we will try our best.

WHAT IS KIDDIPOSH EXCHANGE POLICY?

Apparels, shoes, and bags can be exchanged for a different size with no charge with subject to availability. All merchandises, unless otherwise noted, can be returned with 20% restocking fee. Some items cannot be returned due to special agreements with merchants or made by order (pre-order) or strict sanitary reasons such as underwear, swimwear, cutleries, etc.

Merchandise must be returned unworn/unused, in the state you received them, and in the original packaging and seal. If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost.

Some items cannot be returned due to sale program, special agreements with merchants and strict sanitary reasons.

HOW DO I RETURN AN ITEM I PURCHASED?

Sent us an email

Within 2 (two) working days of product received, please sent us email to [email protected] with subject exchange (name of product). For faulty items, please attach photos highlighting the stated defects.

Print return authorization

Please print the return authorization and place it inside your shipping package.

Send product to us

Upon receipt of Approval email, you have 2 working days to send your product to Kiddiposh Return Center in its original condition and packaging. Here’s the address.

Kiddiposh Return Center
Komp. Ujungberung Indah, Jalan Asri II Blok 7 – 21
Kota Bandung
40611
West Java, Indonesia

Receive your exchange/refund

Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange or refund your product accordingly within 5 working days.